Delivery & Returns

Delivery Information

 

We currently offer free delivery to US mainland 

We aim to dispatch orders within 1 working day subject to availability. In the event of any items being out of stock we will inform you and give you an estimated delivery date. Please note due to stock availability, orders with multiple items maybe despatched separately. Once your order has left our warehouse you will be sent an email confirmation. The delivery company will leave notification of the attempt to deliver. A further two attempts to deliver will be made but thereafter the goods will be returned to us. We are unable to offer timed deliveries, however in case of express deliveries you can manage the date by contacting the courier.

Following areas are not eligible for our free delivery offer; 

Alaska, Hawaii, Puerto Rico

Returns Policy

If you change your mind about your Goods, you can return any item within 14 days of receipt. Please email contact@prestigewicker.co.uk to return request delivery address.

It is recommended that upon returning goods to us, a proof return is obtained for security purposes.

When selecting products we always put quality first and we inspect every item prior to dispatch, however, if your goods are damaged in transit or deemed faulty please notify us as soon as possible by emailing our Customer Support Department at contact@prestigewicker.co.uk. A customer advisor will be able to  arrange a returns note for you.  We do not take any responsibility for items returned with no paperwork.

We ask that any un-required goods are returned in a saleable condition in their original packaging and quoting your order number.  You will be responsible for returning your goods and any costs incurred.

Any refunds given will be made to your credit card account. Under no circumstances will a cheque, credit note or cash be issued by way of refund.

Replacement orders will only be dispatched to you once the initial order has been received by us or proof of delivery has been supplied to us.